Overview
Allowing consumers to store and manage their prescriptions electronically through my health app.
'my health app' is the core product of the Australian Digital Health Agency and with that, the desire to continuously expand and improve its features for the benefit of all its users.
'my health app' focuses on health, pharmacy, or patient services, integrating eScripts and ASL enhances user experience, drives engagement, and aligns with modern digital healthcare trends. It also helps healthcare providers and pharmacies improve efficiency while offering a seamless digital-first experience.
With the ongoing government commitment to make 'my health app' the home of all your health related material, the agency was tasked with integrating electronic prescriptions and Active Script List tools and functionality.
Problem statement
How can we seamlessly integrate eScripts and ASL into the app to provide users with a secure, convenient, and efficient way to manage their medications, while ensuring a frictionless experience for pharmacies, healthcare providers, and carers?
Active Script List (ASL)
An Active Script List (ASL) is a centralised digital record of a patient’s active prescriptions, eliminating the need to manage multiple individual tokens. With ASL, pharmacies can access all active prescriptions for a patient after they verify identity and give consent, making medication management easier.
Electronic Prescriptions
Electronic prescriptions (eScripts) are a digital alternative to traditional paper prescriptions. Instead of receiving a paper script, a patient gets a unique QR code (token) sent via SMS, email, or an app. This token can be taken to a pharmacy, where it is scanned to retrieve the prescription details from a secure government database.
Users & audience
Direct beneficiaries
Patients & Individuals Managing Medications
People who regularly take medications, such as those with chronic conditions (diabetes, asthma, heart disease, mental health disorders, etc.)
Elderly users who need a streamlined way to manage multiple prescriptions
Individuals who frequently lose or misplace paper prescriptions or tokens
Carers & Family Members
Parents managing prescriptions for children
Carers assisting elderly family members or individuals with disabilities
People managing medications for multiple dependents
Tech-Savvy & Digital-First Users
Individuals who prefer digital health management solutions integrated into their daily apps
People who want a centralised view of their medications rather than tracking multiple SMS or emails
Indirect beneficiaries
Pharmacists & Pharmacy Staff
Benefits from reduced manual entry, improved efficiency, and fewer lost/missing prescriptions
Easier prescription verification and dispensing process
Healthcare Providers
Enables seamless prescription management and refilling without reliance on paper scripts
Reduces admin workload and improves adherence tracking for chronic patients
Aged Care & Disability Support Services
Nursing homes, NDIS carers, and home care providers managing medications for multiple individuals.
Government & Health Organisations
Agencies focusing on public health initiatives and digital health transformation
Supports broader eHealth strategies
Roles & responsibilities
My role in this initiative was primarily as the UI Designer, collaborating closely with UX Design. My key responsibilities included:
Screen & Prototype Design: I designed all high-fidelity UI screens and created interactive prototypes for user testing.
User Testing Support: I participated in notetaking during testing sessions.
Multi-Platform Design: I designed screens for Android and iOS across mobile and tablet devices.
Quality Assurance: Towards the end of the project, I worked closely with the development team to ensure high-quality implementation
Scope & constraints
Link and unlink ASL
Users can manage which Healthcare providers have access to your ASL
The ability to hide and show which tokens all pharmacies can view from within the app
Users can also view details and scan the QR code at the pharmacy by viewing the card view of the prescription
Sharing a prescription via the native share functionality
The app alerts the user if the API is down
The app alerts the user if something went wrong
Processes
I was heavily involved during the whole project from discovery through to delivery. It was vital to understand all the nuances of eScripts and Active Script List to have context throughout the project.
Worked alongside with UX Design & Product to understand the scope of work
Collaborating with developers and external vendors to understand tech feasibilities
Participated in usability testing by creating high-fidelity prototypes and scribing
Actioned feedback from all stakeholders
Delivered high-fidelity designs for Android, iOS for mobile and tablet devices.
Results
'my health app' saw a massive increase of app adoption in metrics 2 weeks after the introduction of ePrescriptions and Active Script List.
8,966 unique users have added at least one electronic prescription token through the app
1,224 token shares by 763 unique users (avg. 1.6 shares per user)
1,558 unique users have viewed their inactive tokens at least once
18,514 tokens have been added, with an average of 2.06 tokens per user
105 active tokens deleted, 483 inactive tokens deleted (102 through bulk delete)
112 unique users have linked their Active Script List at least once